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Help families succeed in the program through prevention, intervention, and enforcement of the rules.
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Actively help families, elderly and disabled people, and landlords participate in the program.
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Follow fair housing and equal opportunity requirements.
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Handle the process for applications, the waiting list, and selection for the program.
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Determine who can live in the unit.
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Request and check information about the family when they enter the program and while they are in the program.
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Inspect the unit before the family moves in, and schedule an inspection once a year and when there is reason to believe that the unit may be damaged.
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Determine whether the rent set by the landlord is allowed by the program and is reasonable.
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Determine how much rent the family must pay to the landlord.
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Notify landlord of any changes in subsidy.
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Determine how much rent HOC will pay to the landlord. Make those rental payments on time.
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Establish the utility allowance for the unit.
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Enforce the contract with the landlord. Take action if the landlord does not maintain the unit up to program standards.
- Investigate program compliance and potential fraud.
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Offer a Family Self-Sufficiency Program and other services that will help families succeed.
- Provide quality customer service.
- Regularly evaluate family eligibility.